Return Policy
Exchange and Returns
We strive to ensure maximum comfort when shopping with us. If you are not satisfied with your purchase, we offer convenient exchange and return options.
You may return or exchange items in proper condition within 14 calendar days from the date of receiving your order.
Items must be returned in their original packaging, preserving their condition, tags, and seals.
Proof of purchase (receipt or invoice) is required.
Proof of purchase (receipt or invoice) is required.
If a defect is found, the item can be exchanged for an identical one if available.
If the same item is not available, a full refund will be offered.
If the same item is not available, a full refund will be offered.
Refunds for returned items will be processed within 30 business days after receiving and inspecting the item.
The refund will be issued using the same payment method as the original purchase.
The refund will be issued using the same payment method as the original purchase.
Personalized, custom-made products.
Items listed as non-returnable under Russian Federation law.
Items listed as non-returnable under Russian Federation law.
For any questions, feel free to contact our managers.
Email: info@atelier16.com
Phone: +7 (499) 653-99-59
+374 91 568018
Email: info@atelier16.com
Phone: +7 (499) 653-99-59
+374 91 568018
